Refund Policy

Refund Policy

At Yaadi.in, customer satisfaction is our top priority. We strive to deliver the freshest groceries and food items right to your doorstep. However, we understand that there may be occasions when a refund is necessary. Please review our refund policy below:

Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Damaged or Spoiled Items:
    If an item you receive is damaged, spoiled, or does not meet quality standards, you may be eligible for a refund.
  2. Incorrect Orders:
    If you receive an incorrect item or a missing item in your order, you may request a refund or replacement.
  3. Cancellations by Yaadi.in:
    If an order is canceled by us due to unavailability of items or unforeseen circumstances, you will be refunded in full.
  4. Late Delivery:
    If the delivery time exceeds the committed timeframe significantly, you may be eligible for a partial or full refund, depending on the situation.

Non-Refundable Scenarios

Refunds will not be provided for the following:

  1. Change of Mind:
    Refunds are not applicable if you decide you no longer want an item after delivery.
  2. Improper Storage:
    Items that were improperly stored after delivery, leading to spoilage, are not eligible for a refund.
  3. Partially Consumed Items:
    Products that have been opened or partially consumed cannot be refunded unless there was an issue with quality or damage upon delivery.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us:
    Reach out to our customer support team via:
    • Email: yaadiretails@gmail.com
    • Phone: +91 7272 939 939
    • App: Use the “Help Center” option in the Yaadi.in app.
  2. Provide Details:
    Include your order ID, the name of the product(s), and a brief description of the issue. Supporting evidence, such as photos, may be required.
  3. Submit Your Request:
    Refund requests must be submitted within 24 hours of receiving your order. Late requests may not be honored.

Refund Process

  • Approval: Once we review and approve your request, the refund process will be initiated.
  • Refund Method: Refunds will be processed using the same payment method used during purchase:
    • Online Payments: Credited back to your bank account or payment wallet within 7–10 business days.
    • Cash on Delivery (COD): A refund will be issued as a store credit to your Yaadi.in account or via UPI transfer.
  • Replacements: If applicable, a replacement item will be delivered instead of a refund.

Cancellations

  • Before Dispatch: You can cancel your order anytime before it is dispatched for delivery. A full refund will be issued.
  • After Dispatch: Once your order has been dispatched, cancellations are not allowed.

Contact Us

If you have questions or concerns about our Refund Policy, feel free to contact us:

We value your trust and aim to resolve all issues promptly and fairly. Thank you for choosing Yaadi.in for your grocery and food delivery needs!

Main Menu