Shipping Policies

Yaadi takes care of delivering the product to the customer at the lowest shipping costs to the supplier. We have tied up with multiple Logistics Partners who pick the products from your location and deliver it straight to the customer.

Steps in shipping your orders

1. Manage and process your order from Yaadi Supplier Panel You need to do the below on the Yaadi supplier panel in order to process your order.
   – Accept your order
   – Download label and Manifest

2. Pack your products and keep it ready for pick-up Procure plain packaging material with no branding and ensure that the product is packed properly.

3. Hand over your packed product to the Yaadi delivery partner. Our delivery partner will come to your doorstep to pick your order and will deliver it directly to the customer.

How to process orders from the Yaadi supplier panel video

Dispatch Timeline

You need to dispatch the orders within the agreed time provided by you (also known as SLA- Service Level Agreement and is generally 2-3 days from receiving the order) to avoid any late dispatch penalty. You will be able to check the time allowed for dispatching your orders on the Yaadi Supplier Panel.

Delay in dispatch of orders

Any delay in dispatching the order beyond the SLA (Service Level Agreement) will count towards Late Dispatch Rate (LDR) and will result in reduced visibility of your products on the Yaadi App, thereby reducing your sales.

Any Order that hasn’t been shipped till the SLA will be auto-cancelled and will incur a penalty.